The partner fulfillment contractor is responsible for the quality of the products delivered and the timeliness of delivery. MyShop's partners strive to deliver all orders according to our guidelines and on time, and if there are any errors they will do their best to correct it.

Every complaint is handled individually and thoroughly by our Customer Service team, with the involvement of the fulfillment partner. After explaining the cause and nature of the problem with the product, we offer the customer appropriate proposals for compensation.

Complaints regarding the appearance of a product should be submitted with an attachment - its photograph.

Complaints concerning the delay of delivery must be submitted by e-mail within 48 hours from the date of delivery. We guarantee freshness of cut flowers for 3 days if they are cared for in an appropriate manner. Acceptance of the delivered product means its acceptance. Complaints regarding the freshness of the flowers must be submitted by e-mail with photos of the product within 72 hours of the date of delivery.

Other complaints can be made within 7 days of delivery. MyShop reserves the time of 7 days to respond to the complaint and propose a solution. If the customer does not respond to the complaint within 7 days of receiving the proposal to resolve the complaint, the complaint will be closed.