The cake shops and partner florists of the e-cake service are equipped with precise instructions for order fulfilment and make every effort to ensure that the products ordered are reproduced as closely as possible. Occasionally, however, the products delivered may differ from those presented on the product pages.

Differences may relate in the case of cakes to the decoration (including the fruit used for it), +/- 20% in weight, sometimes to minor changes in taste (example: a chocolate raspberry cake may be exchanged for a chocolate strawberry cake). The diameter of the cake is approximate. The weight of the cake is the main determinant of size. In the case of mixed bouquets, differences may relate to the flowers used in their preparation (the availability of which may vary according to region/season), without changing the arrangement and colouring of the composition. The above changes, however, should not significantly affect the overall character of the ordered product. They are dictated by reasons beyond the control of MyShop.

In the event that the fulfilment of a given order turns out to be impossible for certain reasons and/or any changes in the product would be significant, the Customer Service of the e-torts.pl service may offer the Customer to exchange the product for another one or to cancel the order. In the case of the last option, MyShop makes a full refund to the Customer's account.