FAQ - frequently asked questions

 

INDIVIDUAL ORDERS

 
The e-torty.pl website is an online cake shop which delivers orders all over Poland.
If you are looking for an original gift that will surprise the gifted person - you are in the right place.
All you have to do is choose a product, enter the delivery data and pay for the order, and we will deliver your order to the address and date of your choice.
We would like to remind you that in accordance with the regulations, delivery times are approximate and may change in case of random situations such as optimization of courier route, problems on the road or fortuitous situations. If your order has not been delivered yet, please be patient for a while. In case of a significant change in delivery times, the courier may contact the recipient to make arrangements without revealing the nature of the shipment. If the delay exceeds several hours - please contact the Customer Service Office (BOK) [email protected].
We process orders all over Poland. The fastest option is to place an order directly through our website. In case we are unable to make the cake of your choice, our consultants will contact you to propose an alternative solution such as exchanging the product for a gift, flowers, or changing the date or location of delivery.
If you would like to order something larger than a standard cake, or you would like us to prepare a cake according to your idea, please contact our customer service - [email protected]

Remember to prepare the following information:
- what kind of cake should be prepared? (detailed description or sample photo)
- for how many portions?
- for which date should we prepare it?
- to which address is it to be delivered?

For bulk orders - with delivery to multiple locations simultaneously, send an email with the following information:
- what kind of cakes or baked goods do you want to order? - to which locations (name of the city + zip code)
- on what date?
- additional wishes?

This is necessary information to prepare a quote.
If payment for your order has failed or has not yet been made, please make the payment. Please note that your order must be placed and paid for by a minimum of 1pm the day before delivery (depending on delivery date and product). If the minimum time is exceeded, our consultants may offer delivery on the first possible date.

To pay for your order, please make the following payment:

1. By credit card - by phone on +48 22 35 065 65

or

2. By bank transfer to account number:

PKO BANK POLSKI 79 1020 4027 0000 1802 1018 2840
For foreign transfers:
IBAN: PL79 1020 4027 0000 1802 1018 2840
Swift code banku (BIC): BPKOPLPW

Company address: MyShop sp. z o.o.
ul.Sowińskiego 18A, 60-283 Poznań, Poland

Please write your order number as the title of the payment..

After payment, send proof of payment to: [email protected]
After placing and paying for the order, you should receive a confirmation message to the e-mail address given in the order. If you have not received it, it probably went to the SPAM folder or you have entered an incorrect e-mail address - e.g. there is a typo. If you have any doubts please contact our Customer Service Office (BOK) [email protected]
At the moment we do not have diet cakes in our standard offer, but they will appear in the near future. In most of the bigger cities we are able to fulfill an order for a special cake in exceptional circumstances! Write us an e-mail to find out more! [email protected]
A standard cake portion is about 100 g per person which means 1 kg of cake for 10 people. It is worth adding, however, that this is a small portion. So it is safer to count 150 - 200 g per person. Artistic cakes are usually a bit heavier than the classic ones. This is due to the weight of fondant used for decorating the cake. Therefore an artistic cake for 10 persons can weigh 1,5 kg or more.
In most of our products we have the option to personalize your order. When you select a product, you will find "INCLUDE SOMETHING MORE" options.
These include
- single candle
- inscription
- greeting card
- number candle
- cake fountain

If a particular add-on is not displayed in the product - that means it is not available.

In case of bigger changes please contact our customer service [email protected]
All of our products are handmade by our confectioners, therefore some small discrepancies may occur. Differences may concern - in case of cakes - decoration (including fruits used), +/- 20% of weight, sometimes small changes in taste (example: chocolate-raspberry cake may be changed to chocolate-strawberry). In case of mixed bouquets, the differences may concern the flowers used for its preparation (availability may vary depending on the region/season), without changing the arrangement and color palette of the composition. All those changes, however, should not have a significant impact on the overall character of the ordered product. They are dictated by reasons beyond the control of the MyShop company.
Uploaded photos must be in JPG or PNG format. Choose the highest resolution photo to upload. The maximum file size is 5MB.
Sometimes the process of uploading a photo takes several minutes. If your photo is not uploading despite several attempts, please contact our customer service department at [email protected].
Unfortunately we are not able to make a cake design or send a photo of the finished cake. All of our cakes are handmade by our pastry chefs. In most cases they are finished just before delivery, which makes it impossible for us to take a picture and send it to the person ordering.
The fastest option is to place an order online at: www.e-torty.pl or by phone: +48 22 350 65 65.
Our consultants are ready to help you whenever you need it. If you have any doubts, you can reach them at the telephone number above or by e-mail at [email protected].
All of our products are made to order. Unfortunately, we do not have any ready-made products available immediately. In case of traditional cakes, we are able to deliver within 24 hours (provided the order is placed and paid till 13:00 on the day preceding the delivery).
We deliver most of our cakes and pastries within 24 hours, provided that the order is placed and paid for by 13:00. on the day preceding the delivery. However, it is best to place the order in advance, 3-4 days before the planned delivery date.
The time of order completion depends on the type of selected product. Orders for traditional cakes are fulfilled mostly in 24 hours, if they are paid till 13:00 the previous day. More complex cakes are made and delivered within 48 or 72 hours. Information about the delivery time for a particular product can be found in its description. The possible dates of your order are given under the shopping cart summary, in the "Select delivery options" section.
All our orders are surprises by design. The recipient will only know who the sender is if you sign your name on the greeting card. Otherwise no information about the sender is given to the recipient.
All types of discount codes must be entered in the appropriate field labeled "enter promo code", which can be found in the shopping cart when placing your order (on the right side of the page). It does not matter if it is an individual discount, BIN code, MyBenefit code, or newsletter password.
Promotions cannot be combined.
- IMPORTANT: The discount code can only be used if you are logged in.
- If the code you entered does not work, it is likely that a space has crept in, the letter O is put instead of the digit 0, or the code has already been used. In case of any problems, please contact our customer service.
- A correctly calculated discount will be displayed immediately after clicking the "Use" field..
The order must be paid for before it can be processed.
Payment can be made by credit card (via Internet or telephone), bank transfer to an account, or postal money transfer to the company address. For more information, see „ “Terms and conditions - methods of payment””.
NOTE: In the case of payment by bank or postal transfer, please send the payment confirmation to our e-mail address [email protected].
Changes to an order can be made by e-mail or phone within 60 minutes after placing the order (during customer service operating hours Mon-Fri 9:00-17:00). If this time is exceeded, you can inquire about the options for making changes by contacting customer service at [email protected].
Delivery costs depend on the delivery location. Basic delivery fees are 19.90, 29.90, and 39.90 respectively..
You can find more information on this under „"Terms and delivery costs"”.
All our cakes are baked according to our own recipes prepared by the best confectioners in Poland. The orders are fulfilled by our confectionery workshops, which are located all over Poland.
We deliver cakes and traditional baked goods Monday through Saturday
Mail-order cakes are delivered Tuesday through Friday.
Other gifts are delivered Monday through Friday.
Unfortunately at the moment we are delivering orders only within our country.
Please note that delivery hours are approximate.
Orders are always delivered on a date selected by the customer, unfortunately delivery hours are not guaranteed. This is due to the optimization of the courier route and possible problems on the road.
In case of significant change in delivery hours, the courier may contact the recipient to determine the details, without revealing the nature of the shipment.
If the order specifies a contact phone number of the recipient then the courier contacts them and arranges the details of delivery. If we cannot contact the recipient then the pastry shop leaves a message asking for contact (at the door or letterbox). The sender is also informed about problems with delivery by the pastry shop fulfilling given order. In the case of mail-order cakes the consignment may be directed to a collection point or be sent back to our office.
ZPlacing and paying for your order means that we accept your order for delivery. If you wish to receive an e-mail or phone confirmation of delivery - please contact our customer service.
At e-torty.pl we attach great importance to the security of the information you provide. This data is particularly protected and secured against unauthorised access.
 

COMPANY ORDERS

 
JIf you are looking for a way to express your gratitude towards your customers, employees or business partners, a sweet parcel will do just fine. We offer your company everything you need - individual approach, personalization and preferential conditions

Remember that to receive an invoice for your order you have to place it while logged in to your company account - https://e-torty.pl/do/registration. The invoice will be generated on the day of delivery around midnight (in the morning after the day of delivery you will find it in the e-mail given in the order).
Not only is it possible - we fulfill such orders very often! To find out about the details, please send us an e-mail with following information:
- what kind of cakes or baked goods do you want to order?
- to which locations (name of the city + postal code)
- on what date?
- additional information.

This is necessary information for pricing your order!
Regardless of the circumstances or the type of party, a cake is always a wonderful, and sometimes even an indispensable part of the celebration. It will please all gourmets of sweetness, is a nice gesture and can bring a lot of joy. We recommend our cakes

- when celebrating birthday of an employee, the boss or the company itself
- during celebrations of achieved goals,
- as a thank-you to your partners,
- as gifts for business customers,
- as congratulations for employees.
If you want to pay for your order later - no problem! After positive verification (we analyze, among others, your company's National Court Register (KRS), your company domain, we expect contact from your company address, previous orders are welcome) we will issue an invoice after its realization, that is after the delivery day, on which there is a 7-day or 14-day payment term. To check if your company can benefit from a deferred payment term, please contact our customer service at [email protected]
Remember that in order to receive an invoice for your order you have to place it with your company account - https://e-torty.pl/do/registration
If the order is placed from a private account - unfortunately we are not able to issue the document.
Invoice will be generated automatically at midnight after delivery and will be sent to the e-mail address given in the order.